• Recognize early red flags & discover proactive ways to prevent conflicts before they escalate
• Analyze real-life wins & fails to understand what drives successful (& unsuccessful) conflict resolution
• Learn practical communication tools to handle tough conversations & de-escalate tension with confidence
• Explore strategies for managing complex dynamics, including competing priorities & strong personalities
• Apply proven conflict resolution frameworks to stay focused, professional & solutions-oriented under pressure
• Engage in interactive peer learning to share real-world challenges, set clear expectations & turn conflict into growth opportunities