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Pre-Conference Workshop #1_Smarter, Faster & Better: Creating Policies & Procedures for a Successful Move Management Business

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Credits: 3.00

Base Price: FREE

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NASMM 2023 Conference at Loews Kansas City November 9-12, 2023

Smarter, Faster & Better: Creating Policies & Procedures for a Successful Move Management Business

We know we need a P & P manual, but we don’t know where to start. Or, we have one, but we want to add to it, enhance it, make it work better for us and others in our company. Sound like you? You’re in the right place.

Policies and procedures manuals are essential for companies that want to operate at a higher standard than their competitors. A policies and procedure manual establishes guidelines and protocols for ALL major decisions, actions, policies, and principles of a company. That’s it but that’s a lot. 

Documenting your company policies, work methodologies, code of conduct, and other important aspects of your business – in a manual – can produce many benefits, such as higher efficiency & productivity, a training tool, clarity and consistency around your company’s culture, happy employees, award-winning client satisfaction results, etc.

Whoa. Creating a custom P & P manual is NOT EASY. Our guest speaker is here to help. She knows this landscape better than almost anyone in this field, and her blueprint for creating a P & P manual is extraordinary. Note: Her tips, tricks, and tools for creating a top-notch P & P manual are incredibly specific to move management. 

If you are even thinking of selling your business at some point and/or seeking NASMM’s highest credential – the NASMM A+ Accreditation – then you need a solid policies and procedures manual. Potential buyers of your company will be thrilled to see that you have a comprehensive policies and procedures manual in place. Here’s what will happen in these three (3) hours:

  • Understand the difference between processes, policies and procedures resulting in operational excellence
  • Learn tools to develop or improve your employee handbook so that you can create a motivating environment to optimize employee performance

  • Identify operational, sales and marketing, finance and human resource processes that Develop policies and procedures that will fit your business to represent your unique vision

  • Understand how to grow your profitability by increasing sales and maximizing operational efficiency  

  • Get a jumpstart on the NASMM A+ Accreditation application that will differentiate your company in your market.

Faculty: Kimberly McMahon, Town & Country Move Management

Kimberly McMahon is a leading authority in business strategy and home transition solutions. She is an expert in gaining and retaining customers by developing scalable, value-driven best practices, systems and processes designed to create the ultimate customer experience.  

As co-founder of Let’s Move, LLC, Kim had the privilege of growing a team that brought downsizing and moving solutions to more than 7,000 individuals and families. As past president of the National Association of Specialty and Senior Move Managers (NASMM), Kim led the formation of the NASMM Ethics Compliance (NECC) Program and spearheaded the development of industry standards known as A+ Accreditation.  She is an Accredited Staging Professional and Certified Aging in Place Specialist.

In 2019, Let’s Move sold to WayForth. Kim held the position of Chief Operating Officer (COO) for nearly two years, increasing market share by over 20% while driving growth and profitability for the first time in company history.  Later, she assumed the role of Chief Strategy Officer where she and her team achieved corporate account development growth exceeding 43% in less than one year.  She left WayForth in June 2022 and managed her own consulting company offering solutions to increase sales while positioning teams to capitalize on marketing opportunity. Kim is results driven and works creatively with her clients to develop strategic plans across all business units positioning clients for predictable and sustainable growth.

After a brief retirement, Kim was recruited by Town and Country to spearhead their new Move Management division.  Her passion for cultivating enduring relationships, combined with relentless pursuit of operational excellence has made her a trusted advisor.  Kim has a wealth of expertise and experience, with a proven track record in optimizing operational efficiencies that she can continue to put to good use supporting Town and County moving solutions.    

She’s been featured in the New York Times, The Wall Street Journal, Baltimore Sun, Washingtonian Magazine and countless other local media outlets.